BenefitsCustomer Advocate - Belleville, IL
Customer Advocates accurately assist our customers with telephone, written, fax, web and email inquiries for one or more lines of business. They perform all functions within the high standards of Integrity, Ethics, Compliance and Corporate Citizenship. Each Customer Advocate is accountable for contributing to excellent levels of quality and productivity on both a team and individual level. Within a call center work environment, our Customer Advocates perform these and other essential functions:
- Provide accurate, courteous and complete telephone, fax, written, web and email service to Members, Providers, Groups, Subscribers, Agents and BC/BS Plans and others with eligibility, benefits, claims status, Provider locations, etc.
- Resolve and document telephone, fax, web, email, and written inquiries accurately, completely and within cycle time.
Basic requirements for applying for our Customer Service Representatives:
- High School diploma or GED
- Minimum of 1 year experience in inbound telephone customer service center, and/or minimum of 2 years in service-oriented position not specifically contact center.
- Ability to type 45 wpm or 7500 keystrokes per hour, ability to talk with callers and enter data at same time.
- Manage self development plan to maintain competency and skills.
If you meet these minimum requirements, please send your resume and apply online at: https://home.eease.com/recruit/?id=799501