Customer Privacy Notice  
     
  THIS NOTICE REQUIRES NO ACTION ON YOUR PART. IT IS DESIGNED TO HELP YOU UNDERSTAND HOW WE, AT DENTAL NETWORK OF AMERICA, PROTECT YOUR PERSONAL INFORMATION.  
     
  Your private records and those of your covered family members are safe with Dental Network of America. We have a longstanding policy that maintains the confidentiality of your personal data necessary to administer insurance and to provide service.  
     
  As you know, many companies sell the names of customers to others. We at Dental Network of America do not sell or rent your name or your records to any other organization or business concern.  
     
  Confidentiality and Security  
  We have implemented policies and procedures to protect the confidentiality of personal information. We maintain physical, electronic, and procedural safeguards to protect personal data from unauthorized access and unanticipated threats or hazards.  
     
  Information That May Be Collected  
  We receive personal information from you on insurance applications, claim forms, and other forms. In addition, we may receive information from your health care providers through the course of managing insurance transactions. Generally, we receive personal information by telephone, in writing or through a computer. This includes information about your policies, premiums, and claims.  
     
  Information We May Disclose  
  We at Dental Network of America regard all personal information as confidential. We will not disclose your personal information unless legally permitted or if you tell us we can. We only make those disclosures that are necessary to administer your insurance products, to effect transactions made in the ordinary course of our business and to pay claims. We may provide personal information to agents, and certain third parties such as insurance administrators, consultants, and regulatory or governmental authorities.  
     
  We at Dental Network of America work with external vendors to help us with administrative services. As permitted by law, these vendors may use certain identifying and non-health information. Our vendors are subject to the same policies regarding the privacy of your information. Our policy is to require our vendors, which may have confidential information to pledge to maintain the confidentiality of your personal information and abide by all applicable privacy laws. These firms are prohibited from using or disclosing personal information given to us for any purpose other than the work, which they are performing, or as required by law.  
     
  Further Information  
  You have the right to obtain access to recorded personal information in the possession or control of any member of Dental Network of America, to request a correction if you believe the information to be inaccurate and to add a rebuttal statement to the file if there is a dispute.  
     
  Even if your relationship with Dental Network of America, Inc. ends, we pledge to maintain our privacy policy and practices.  
     
  If you have any questions about our privacy policy, please write us at:  
     
  Dental Network of America  
  Privacy Coordinator  
  Two TransAm Plaza Drive  
  Oakbrook Terrace, IL 60181  
     
 



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© 2005 Dental Network of America, Inc. All rights reserved. 1/1/2005